AWARDS AND QUALITY ASSURANCE (TQH)
Wiener Privatklinik is led according to the standards of "TotalQualityHospital"-Managements ("TQH"). The principle hereby is not to rest on tasks already achieved, but to constantly take new and innovative steps, especially in quality management.
ISO-Certification for Nursing Service, Recovery Room Angiography and Laboratory
ISO No 9001:2015 sets standards for structuring the entire organisation. With this, risks can be registered more efficiently and errors can be minimized. Customer satisfaction for instance, already on a high level of 95% (average), is evaluated on a regular basis in order to keep and to improve the standard.
In 2003, as the first hospital inVienna, the Wiener Privatklinik received a certificate for nursing. In 2004 and 2005 further awards in monitoring followed. In 2006, the entire nursing department was recertified successfully and the areas recovery room, angiography and laboratory were certified as well. In 2010 the entire 4 areas were recertified successfully.
The recertification and certification by Quality Austria, an independent entity for maintaining quality assurance, acknowledges that the Wiener Privatklinik is on the right track. This award was received mainly due to highly professional cooperation and the engagement of the managers and the whole team.
Best Results of all Austrian Private Hospitals
Wiener Privatklinik with its standards of „Total Quality Hospitals“-Managements is also encouraged by the positive results of a survey carried out by the “Verband der Versicherungunternehmen Österreichs” (Austrian Insurance Association) last year amongst all patients with additional insurance inAustria. Wiener Privatklinik is proud of the fact that in this evaluation, it has received the highest results.
Award for Top-Hospital in the Hospital Guide
The first class nursing and service of the Wiener Privatklinik is also confirmed in the Hospital Guide, ranking it in 2008 amongst the Top-Hospitals with the highest results. For that, various criteria were evaluated: service processes, competence of the staff, infrastructure, hygiene, service facilities for special offers, cuisine, certificates, etc.
Healthy Environment – Healthy People
Certificate of the City of Vienna / “Ökoprofit”
The philosophy of the Wiener Privatklinik regarding climate protection is: a healthy environment for healthy people. It has already been awarded in 1999 and in the years that followed with the Austrian Climate Alliance or “Ökoprofit”.
As traditional hospital with the most modern medical technology and the highest level of comfort, the Wiener Privatklinik has set various measures in order to save energy and to use it, wherever possible, in the most effective way. All that is accomplished without affecting the medical and nursing care.
The following environmentally-friendly measures have been realized in order to save energy:
- Waste avoidance
- Optimizing of the energy system through central building control systems
- Innovative medication management
- Modern lightning technology
- Multi-way transportation systems
- Constant employee training and motivation
The climate protection activities allow an energy saving of 1/4 regarding the consumption of electricity and a saving of 1/3 regarding district heating. This is a trend to be followed and the Winer Privatklinik is doing just that. It for instance established a so-called “Umweltarbeiterkreis” (environmental study group) and it presented an eco-balance sheet. Josef Gullner head of the building services and initiator of this project says: “With the help of these environmental projects, we want to make not only us, but also our patients, staff and business partners aware of the importance of climate protection.